Privacy Policy

Privacy Policy for OneTouchTV.net

We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.

We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, interaction patterns, streaming preferences, viewing history, and device identifiers. This information is collected through automated logging systems, cookies, and analytics tools and may include content engagement metrics, streaming quality statistics, and bandwidth usage. The source of this data is our analytics software and website monitoring systems. We process this information for several important purposes, including service optimization, content recommendation refinement, technical issue resolution, and usage pattern analysis, which enables us to improve streaming quality, personalize content offerings, and enhance user experience. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data (“account data”), which comprehensively includes email address, username, password hash, subscription status, billing information, and account preferences. This information is collected through registration forms, account updates, and subscription management systems and may include payment records, subscription tier details, and account security settings. The source of this data is direct user input during account creation and management. We process this information for account authentication, subscription management, billing processing, and security maintenance, which enables us to provide secure access, manage subscriptions, and protect user accounts. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes display name, avatar image, content preferences, viewing history, watchlists, and personalization settings. This information is collected through profile customization tools, content interaction tracking, and preference settings and may include genre preferences, favorite shows, and content ratings. The source of this data is user customization and content interaction. We process this information for content personalization, recommendation enhancement, user experience optimization, and community feature facilitation, which enables us to deliver tailored content suggestions, improve engagement, and enhance social features. The legal basis for this processing is our legitimate interests in providing personalized services and user experience.

You have the right to access, which means you can obtain confirmation about whether we process your personal data and request copies of your personal information held by us. This includes the ability to receive details about data categories, processing purposes, and third-party recipients; verify the accuracy of your data; and understand retention periods. To exercise this right, you can submit a formal request through our dedicated privacy portal or contact our privacy team at [email protected]. We will respond within 30 days and may require government-issued identification, account verification details, and proof of address to verify your identity.

You have the right to rectification, which means you can request corrections or updates to inaccurate or incomplete personal data we hold about you. This includes the ability to update account information, correct profile details, and modify subscription preferences. To exercise this right, you can use our account settings panel or submit a formal correction request through our support system. We will process valid requests within 15 days and may require current account credentials, specific data corrections needed, and supporting documentation to verify your identity.

You have the right to erasure, which allows you to request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete account information, remove viewing history, and eliminate stored preferences. To exercise this right, you can initiate account deletion through our privacy center or submit a formal erasure request. We will process valid requests within 30 days and may require password confirmation, written deletion request, and identity verification documents to verify your identity.

You have the right to restrict processing, which enables you to limit how we use your personal data when accuracy is contested or processing is unlawful. This includes the ability to pause data collection, limit data usage, and temporarily suspend processing. To exercise this right, you can submit a processing restriction request through our privacy portal or contact our data protection team. We will respond within 15 days and may require account verification, specific restriction parameters, and formal written request to verify your identity.

You have the right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller. This includes the ability to export viewing history, transfer account data, and move content preferences. To exercise this right, you can use our data export tool or submit a portability request through our privacy center. We will process valid requests within 30 days and may require two-factor authentication, account ownership verification, and specific format preferences to verify your identity.Data Collection and Processing

We process Service Data which includes user profiles, viewing history, content preferences, and subscription details. This processing involves automated collection, analysis, and storage, enabling us to provide personalized streaming services and content recommendations. For example, in the context of tech, this includes analyzing viewing patterns to suggest relevant shows and optimizing streaming quality. The legal basis for this processing is contract performance and legitimate interests, specifically to deliver our streaming service and improve user experience.

We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, performance monitoring, and technical optimization, enabling us to ensure seamless service delivery and platform compatibility. For example, in the context of tech, this includes adjusting video quality based on network conditions and device capabilities. The legal basis for this processing is legitimate interests, specifically maintaining service functionality and security.

We process Communication Data which includes user messages, support tickets, and feedback submissions. This processing involves message routing, storage, and analysis, enabling us to provide customer support and service improvements. For example, in the context of tech, this includes addressing streaming issues and content availability inquiries. The legal basis for this processing is legitimate interests and consent, specifically to maintain customer relationships and improve services.

We process Transaction Data which includes subscription payments, billing information, and purchase history. This processing involves secure payment processing, financial record keeping, and subscription management, enabling us to maintain service access and process payments. For example, in the context of tech, this includes managing recurring subscriptions and processing refunds. The legal basis for this processing is contract performance and legal obligations, specifically to provide paid services and comply with financial regulations.

We process Preference Data which includes content ratings, watchlists, and personalization settings. This processing involves preference tracking, analysis, and application, enabling us to customize user experiences and content delivery. For example, in the context of tech, this includes creating personalized content recommendations and remembering playback preferences. The legal basis for this processing is legitimate interests and consent, specifically to enhance user experience and engagement.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

Our incident response plan includes immediate breach detection, containment procedures, and user notification protocols, with regular testing and updates.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR, and CCPA standards, ensuring compliance with global privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: Retained for the duration of active account plus 2 years for legal and security purposes
Usage Data: Retained for 12 months to support service optimization and user experience
Transaction Records: Retained for 7 years to comply with financial regulations
Communication History: Retained for 3 years to maintain service quality and support
Technical Logs: Retained for 90 days for security and performance monitoring

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for OneTouchTV.net

Essential cookies serve fundamental functions for our streaming platform’s core operations. These cookies process authentication tokens, session identifiers, and security parameters to enable seamless video playback and account access. For example, they maintain your login status while navigating between shows and manage video quality preferences during streaming sessions.

Functional cookies enhance your streaming experience by remembering your content preferences and viewing habits. They enable content recommendations based on your watch history, maintain your preferred subtitle settings, and customize your video player interface. These cookies specifically store your language choices, regional content availability, and personalized watchlist configurations.

Analytics cookies help us understand how users interact with our streaming platform. They collect information about content engagement, including which shows are most popular, typical viewing durations, and navigation patterns through our content library. This data helps us optimize our content recommendations and improve the user interface based on actual viewing behaviors.

Performance cookies assess and optimize our streaming service’s technical delivery. They monitor video buffering speeds, identify potential streaming issues, and ensure optimal content delivery across different devices and network conditions. These cookies are crucial for maintaining smooth playback and minimizing interruptions during your viewing sessions.

Cookie Management

You maintain control over your cookie preferences through your browser settings and our platform’s privacy center. Within your OneTouchTV.net account settings, you can adjust cookie preferences and manage personalization options at any time.

EU User Rights (GDPR Compliance)

For EU residents, we ensure explicit consent mechanisms before processing any non-essential cookies. We maintain strict data minimization practices, limiting data collection to what’s necessary for providing our streaming services. All processing activities are transparent and documented, with clear purpose limitations and storage restrictions.

California Resident Rights (CCPA Compliance)

California residents enjoy additional privacy protections, including the right to know about personal information collected through our streaming service, the ability to delete their viewing history and account data, and the option to opt-out of data sharing with third-party content providers. We ensure non-discriminatory service regardless of privacy choices.

Protection of Young Users (COPPA Compliance)

For users under 13, we implement strict age verification protocols and require parental consent for account creation. We limit data collection to essential service functionality and provide parents with direct access to their child’s viewing history and privacy settings. Special content filters and protection measures are automatically enabled for young viewers.

Updates and Changes

We regularly review and update our cookie practices to maintain compliance with evolving privacy regulations and industry standards. Users receive notifications about significant changes, and we may require renewed consent for modified data processing activities.

Contact Information

For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for onetouchtv.net and covers all associated services within the tech industry.